Whilst every effort has been made to ensure that the information contained on this website and in our catalogues is accurate and up to date, Nappy Cakes Australia cannot be held liable for any errors, omissions or price changes. Due to continuous product development, specifications & colours may change.
All products are subject to availability.
Placing Your Order
Please note that in all cases we must have a valid contact telephone number for you. We will not be able to process your order without this information. Also, couriers may not deliver parcels without contact phone details.
All orders must be paid for in full before they will be shipped. This includes any item that is put on backorder for you if it is out of stock.
Deliveries
All orders are processed and shipped in the order that they are received. Normal delivery time is 3 to 5 working days but please allow up to 10 days to accommodate any possible delays for interstate or remote country areas. Delivery times may also increase around holidays, during peak shipping seasons. The delivery service you receive may vary among carrier companies.
Be sure to include one or two phone numbers in case the carrier needs to notify you to arrange delivery. All deliveries are made Monday – Friday between 9am & 5pm. Our carriers are unable to give specific times for delivery.
Please also note that if you are in a remote area, delivery may only be made to the nearest depot or post office. Collection will then need to be made by the customer from the depot or post office.
Click & Collect
- Items can be collected free of charge from our office after prior arrangements.
Late Deliveries
We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.
Short Deliveries and Damage to Packaging
When the delivering carrier brings your order you MUST count the pieces you receive and look for any damage to the packaging. It is noted on the courier’s delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition.
Online / Phone Sales Return
If you purchased goods online and you would like to return them, you should first contact us with a legitimate reason. We will then instruct where the goods should be sent for assessment or eligibility for return. Shipping costs for return of purchased goods are the responsibility of the buyer, NCA will not cover these costs. The items must be returned in their original packaging.
Change of Mind
Please choose carefully as NCA will not accept the returning of goods if you have made a wrong decision, changed your mind, duplicated purchase with a family member or friend, failed to receive finance support or felt or claim that such purchase haven’t met your expectation. Only damaged or faulty goods that have product quality related issues will be considered for return. There will be a 25% restocking fee applicable if the goods have been accepted for a return. Please note that the initial postage costs are non-refundable.
Assessment of Goods For Return
- NCA reserves the right to assess the eligibility of goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All goods which a customer wants assessed for return must be:
- Accompanied by proof of purchase.
- Unmarked and complete.
- In original packaging.